Deposit and Cancellation Policy

To secure you booking, any booking made over the value of £20 will need a booking deposit of £5. Any booking over £30 will require a booking deposit of £10. Please note that any cancellations or rescheduling of treatments with less than 24 hours notice will incur a loss of deposit. Thank you for your understanding.

 

Gift Vouchers

Gift vouchers are available for a specific treatment or a monetary value over £10.00. 

Vouchers are valid for 12 months. They are non-refundable and to be used in exchange for treatments.

Vouchers can be paid for in store, over the phone or through our online shop
 

Treatments and Booking

For health and safety reasons, we prefer young children not to be brought into the spa. Clients need to be over 16 years of age, unless accompanied by an adult who is happy to give consent.

For your first visit to us, please arrive 15 minutes before so you are able to fill out a health consultation form.
 

Health Conditions

Please inform us at the time of booking if you have any health issues, medical conditions or allergies so that we can advise on treatments and recommend suitable options for you. 

Please also inform us at time of booking if you are pregnant as this may affect your treatment choices. Our reception team will be able to advise you of the perfect treatments for your safety and comfort.